Terms and conditions

 Introduction

Your booking is made with Sal Trip Tours who is the organiser of your tour.

By booking a trip with us, you have agreed to be bound by the terms and conditions set out below:

 – these Booking Conditions
 – Trip Notes that apply to your tour; and
 – any special terms and conditions that may apply,

Your booking will be accepted by us upon the acceptance of the above. The tour services to be provided are named on your booking confirmation. In these Booking Conditions, references to ‘you’ and ‘your’ include the named person on the booking and all persons on whose behalf a booking is made. While making a booking, the Lead customer agrees to these terms on behalf of all persons named on their booking

Bookings 

If booking through email or WhatsApp you will be sent confirmation and payment options at the point of booking. 

Our process for online booking is below: 

1. Complete the Online Booking Form

Start by filling out our online booking form with your preferred date, number of guests, and any additional information we should know.

2. Choose Your Payment Method

Select your preferred payment method when submitting the form. We offer a variety of secure options to make the process as convenient as possible.

3. Deposit Requirement

For activities booked with our trusted partners, a 20% deposit is required to secure your reservation this will be included in the confirmation email.

4. Confirmation and Payment Details

Once we receive your booking request, our team will contact you directly within 24hours to confirm your booking.

Cancellation Policy 

Any trips or activities cancelled with less than 48hours noticed will have 20% deducted.

Refunds 

Reference to the cancellation policy above. Refunds will be issued if the cancellation policy has been adhered to. 

Refunds will be not provided if customers have completed and tours or activities. 

Payments paid directly to our activity partners will need to be sought from the partner activity provider. 

Information On Our Partner Activities 

Many of the exciting activities on Sal, like quad biking, catamaran rides, and more are organised through trusted local partners. These experiences add extra fun and variety to your trip.

What If Something Goes Wrong?

While these partners strive to provide great service, sometimes delays or issues could happen, such as late arrivals or changes in schedule. Here’s how to handle these situations smoothly:

Be patient and flexible: Delays could occur due to traffic, weather, or local conditions. A calm and understanding approach usually helps the situation.

Stay informed: Check the meeting point and time carefully and arrive a little early to avoid missing the activity.

Keep your booking details handy: This will help you explain your situation if needed.

Communicate politely: The partners are local businesses doing their best. Friendly communication often leads to quicker solutions. We are available through WhatsApp or email if there are any concerns. 

Plan some buffer time: If you have multiple activities booked, leave some extra time between them to avoid stress if one runs late.

By confirming your booking you agree to the following :

I)That you the client are entering into a separate contract with the provider of any activities booked, and Sal Trip Tours are not responsible for those services or any accidents or incidents arising from those services.

Photos and marketing  

As part of our tours we take photographs for social media and we own the rights to those photographs. If visitors do not wish to be photographed or for us to use them on our website visitors should inform us. 

Responsibility of Sal Trip Tours

We encourage visitors on our tours to ensure they are fit for any tours. To listen to health and safety advice at all times from the guides or water guides on the island.

If you have a medical condition or require special arrangements that may affect your trip, we ask that you inform us in writing at the time of booking. If we cannot reasonably accommodate your particular needs ask for you to be accompanied by a person who is able to provide full assistance to you throughout your trip or decline the booking.

We do not accept liability for any loss, damage or expense resulting from war or terrorist activities threatened or actual, riot or civil unrest, industrial action threatened or actual, weather conditions, fire, flood, drought, closures, unforeseen alterations to public transport schedules, rescheduling of aircraft or boats, epidemic or outbreaks of illness or any other event outside our control which may affect the tour or compels a change in the trip arrangements after the tour has begun

All our customers are expected to conduct themselves in an orderly and acceptable manner and not to disrupt the enjoyment of others. You will not be permitted to embark or continue on the tour if your mental or physical condition is, in the reasonable opinion of any representative of Sal Trip Tours as to render you incapable of caring for yourself, or where you become objectionable to other passengers, or you become a hazard to yourself or other passengers.

We will not be responsible for any injury, illness, death, loss, damage, expense, cost or other claim of any description if it results from:

*the acts and/or omissions of the person affected; or
*the acts and/or omissions of a third party
*unusual or unforeseeable circumstances beyond ours or our supplier’s control, the consequences of which could not have been avoided even if all due care had been exercised; or
*an event which either ourselves or suppliers could not, even with all due care, have foreseen or forestalled.

Feedback and complaints 

Contact us on our email to express any complaints